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The need for organizations to understand the needs and expectations of interested parties is a mandatory requirement of the management systems standards ISO 9001, ISO 14001 and ISO 45001.
But who exactly are Interested Parties and how do you manage them?
https://www.nqa.com/en-us/resources/blog/may-2016/interested-parties
Today , I find the workable way to answer our focus question : How to collect and understand the needs and expectations of interested parties ?
You may have different queries for the right way to collect the needs and expectation from the interested parties, maybe you are using the survey / questionnaires to collect but not success even only focus on your customers, or wondering how effective for the focus group approach used by MTRC right now.
Based on the new requirements in ISO9001:2015 , IT IS REALLY THE HEADACHES TO COLLECT ALL needs and expectation from YOUR interested parties and understand them, especially when you are the government departments in Hong Kong. When you facing the ever-ending complaints from the public, you do not dare to try the new approach for collecting the feedback from the interested parties . But I tell you ,
Social Lab is a new approach to solving complex social challenges through participatory, de-expertised research methods and cross-sector collaboration. It is really the good try to join the LIBoratory project as in their Blog < http://www.mad.asia/posts/927/Others/ > for searching the new way to answer the above focus question.
After having a look on this project, try to contact them or me for further clarification , and I will coach you to upgrade your QMS to meet the new challenging requirement " To understand the needs and expectation from the interested parties".
Berry Yeung
(Your Quality Coach in upgrading of QMS to ISO9001:2015)
